Testimate ensures the functionality of the University Pharmacy’s online store

Testimate has been extensively involved in the development of the digital services for the University Pharmacy (Yliopiston Apteekki), well-known for its excellent customer service. The work started with the creation of testing practices and continues with hands-on software testing, flexibly according to customer needs.

The University Pharmacy, or Yliopiston Apteekki in Finnish, is a model example of a pioneer in a rapidly digitalising industry. Caring for the health and wellbeing of its customers, the pharmacy serves consumers and healthcare organisations in various digital channels in addition to its brick and mortar stores.

Since 2014, Testimate has been the University Pharmacy’s partner in the development projects of the consumer e-commerce and business e-commerce as well as the mobile application offering a wide range of benefits to Uniikki loyalty customers.

“At the beginning of the collaboration, Testimate was a great help in selecting testing tools and defining and implementing testing processes. Testimate can both consult on testing practices and manage the testing itself.” – Ville Vainio, Director of Information Management, Yliopiston Apteekki

The University Pharmacy develops its digital services with the help of its own team and carefully selected partners. Testing also plays an important role in ensuring that the entire development team can focus effectively on productive work as planned. By detecting potential software errors in time, the quality of the services provided to customers can be kept on a high level.

The most important measure of success is that we get our services published with quality from the start. Testing ensures that we perform to the highest standards. Our goal is to always provide an excellent customer experience. In fact, it has been voted one of the best in Finland in several studies. – Ville Vainio, Director of Information Management, Yliopiston Apteekki

The University Pharmacy is strictly regulated in areas such as the supply of medicines, patient safety and data protection. Medication safety is a very important issue for consumers and healthcare providers.

In addition to the implementation of testing practices, Testimate consultants have provided the University Pharmacy with testing management and practical software testing services. While the same consultant has been able to focus on e-commerce development over a long period of time, for example, the expert has gained a lot of experience in the pharmacy business and environment.

Testimate’s testing consultants have a positive, knowledgeable image. As a service provider, Testimate has been flexible in agreeing on testing resources, finding people to meet additional needs and not having to sit back and do nothing during off-peak times. I would recommend Testimate as a software testing specialist for both operational testing work and for setting up testing practices in the enterprise. – Ville Vainio, Director of Information Management, Yliopiston Apteekki